Privacy Policy

About this notice

Kakas Hookahs Trade is the wholesale website for authorised retailers and lounges. This notice explains how we use personal information when you register, place an order or contact us. For privacy questions or requests, contact orders@kakashookahs.com.

Information we collect

We collect the business and account information you provide, including your name, business name, email address, telephone number, billing and delivery details, VAT information where applicable, order history and messages you send us. We also collect limited technical information needed to operate and secure the website, such as cookies and IP address information.

How we use information

We use your information to assess and manage trade-account applications, show the correct trade prices, process orders and invoices, arrange delivery, provide support, prevent fraud and meet accounting and legal obligations. We rely on performance of a contract, legal obligations and our legitimate interests in operating a secure wholesale business. Where consent is required, you may withdraw it at any time.

Who we share information with

We share information only where necessary with service providers that help us host and operate the website, deliver orders, provide business communications or meet legal and accounting requirements. They may use the information only to provide those services. We do not sell personal information.

Retention

We keep account and order information while your account is active and for the periods required for accounting, tax, legal and security purposes. We then delete or anonymise it where appropriate.

Your rights

You may ask for access to, correction of, deletion of or restriction of your personal information. You may also object to certain processing or request data portability where applicable. Contact orders@kakashookahs.com to make a request. You may also complain to the Information Commissioner’s Office if you are unhappy with how we handle your information.

Cookies

We use essential cookies for account access, security and shopping-basket functions. You can control cookies through your browser settings, although essential site functions may not work without them.

Changes to this notice

We may update this notice when our services or legal obligations change. The latest version will always be available on this page.

Optional Google Analytics cookies

If you select Accept analytics, we use Google Analytics 4 to understand visits, pages viewed, engagement and referral sources. Google receives technical information about your visit, including browser/device information and your IP address when a connection is made. Google states that GA4 does not log or store individual IP addresses from UK, EU or Swiss users. We do not send your name, email address, account details or order information through this integration. Account, basket, checkout and search pages are excluded, and page-address query strings are removed.

Analytics is optional and is based on your consent. No Google Analytics tag is loaded before you accept. Select Cookie settings on any page to reject analytics or withdraw your consent; this does not affect your ability to order. Withdrawal stops future collection in this browser and removes the analytics cookies set by this integration; it does not erase reports already collected.

We remember your cookie choice for six months using a necessary first-party cookie. Analytics cookies (_ga and _ga_ followed by the stream identifier) distinguish browsers and sessions and expire after six months. Google may process information outside the UK under the safeguards described in its Privacy Policy. See also Google Analytics data safeguards. This tracking does not enable advertising personalisation or Google Signals.